Frequently Asked Questions
What is a Short-Term Rental?
A Short Term Rental is an establishment that offers sleeping accommodations for compensation for a period not exceeding 4 consecutive months.
What is my responsibility as a Short-Term Rental owner/operator?
1) To provide the short term renter with an invoice/bill that identifies the short term rental tax as a separate item.
2) To collect the short term rental tax.
3) To complete the monthly Short Term Rental Tax Report and remit the tax due by the 21st day of the month.
What is the Short Term Rental Tax?
It is a 5% tax on your short term rental receipts excluding any charges for services or accommodations other than sleeping accommodations.
When is the Short Term Rental Tax due?
Tax payments are due by the 21st day of the month following the month the tax was collected.
Is there a discount on early payments?
Yes. Discounts are 1.5% of the tax due if payment is made before the 21st of the month.
Are there penalty and interest charges on late payments?
1) Penalties are 10% of the tax due if payment is delinquent one month.
2) Interest is 0.5% of taxes due per month or portion of month beginning the first day of delinquency.
Is the County working with Airbnb?
No. Airbnb does not collect or remit short term rental tax to Kent County on behalf of property owners and/or authorized agents.
Is the County working with VRBO?
No. VRBO does not collect or remit short term rental tax to Kent County on behalf of property owners and/or authorized agents.
Can I pay by credit card?
Yes. We are able to take Visa, Mastercard and Discover. The credit card processor charges a convenience fee of 3% with a minimum of $0.50.
Can I pay by e-check ?
Yes. You can select your e-check during checkout. The payment processor charges a convenience fee of $1.00. In doing so, you authorize your bank to send the payment electronically to Kent County. The County does not pull the money from your account, ever.
I need to close my account. What do I do?
Please email Kent County Office of Finance at financeinfo@kentgov.org. Please include the closure date and the reason you are closing the account.
How do I amend a return?
Please email financeinfo@kentgov.org letting us know you need to file an amended return. In the email please include:
1) Your six digit account number, and owner name.
2) Period you need to amend (i.e. May 2021 form due April 21st ).
3) If you overpaid or underpaid your original form.
4) Brief explanation as to why the form needs to be amended.
Once we receive this email we will review your account and send you further instructions.
What types of assistance can GovOS provide to me?
GovOS can assist you with all your system and account questions. Whether you have a question about your account or technical questions about how to do something in GovOS, please reach out to our support team. We can always reach out to the County on your behalf if we need their assistance with one of your questions. You can reach GovOS at blt.str.support@govos.com and by phone at (888) 751-1911.
Where are my tax forms? My Action Center is empty.
Your tax forms will be available on the 1st day of the month following the last day of the tax period. For example, the March tax forms will be available in your Action Center on April 1. If you do not see the forms you expected, simply contact GovOS support for assistance.
Can I manage multiple properties with one login?
Yes - to do so, click Add accounts from your user login under Manage Your Account(s). You will need your 6 digit Account Number and the GovOS Activation code to connect to an existing property record.
Can a property have more than one user?
Yes, each property can have an unlimited number of users. Each user is required to provide the 6 digit Account Number and the GovOS Activation code to be authorized to connect to an existing property record.
I did not receive, or I misplaced the letter with my activation code. What do I do?
Contact GovOS blt.str.support@govos.com or by phone at (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on property accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with a new activation code.
Can I file a Zero File tax return through GovOS?
To file a zero file tax form, select your tax form from your Action Center. Then, enter "0" on line 1 - Taxable Short Term Rental Receipts. Also complete the required name, title and date. You will be prompted to confirm your desire to complete the return as a Zero File return.
What payment types are accepted by the County through GovOS?
The County accepts ACH Debit, or e-check as well as the following major credit cards: Visa, Mastercard and Discover.
Can I schedule a payment in GovOS?
For your security, GovOS does not store any payment information in the system. You will need to enter your desired payment information each time you check out.
How do I change the User on a Property?
All users must register by going to the home page for that County (i.e. https://kentcountymd.munirevs.com/). Click the "Register Here" Link just below the Logon button. The new user will also need the 6 digit account number and Activation Code for the property.
I forgot my password. What do I do?
From the Log In page, click the "Forgot your password" link and follow the instructions that will be e-mailed to the User's registered e-mail address.
Do I have to login to GovOS to see my alerts and reminders?
No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Action Center.
For Assistance, Contact GovOS Support
blt.str.support@govos.com
(888) 751-1911
When contacting support, be sure to include the jurisdiction (Kent County) and your account number in all emails or voicemails. This will help us assist you as promptly as possible. Thanks!
